RETURNS TIMEFRAME

UK: You have 14 days to return your order for a refund, exchange or store credit. This is from the date your order was placed.

RETURN FEES

Please note, return fees are priced per return generated.

If you are returning for a refund, you will be charged £2.99.

If you're returning part exchange, part refund then your return will only be free if the value of your exchange item(s) outweighs the refund items)

ORIGINAL CONDITION

Hygiene and customer safety is really important to us, therefore please do your best to try on, handle and repackage items with care. In line with our sustainability strategy, items must be returned back to us in their original condition - undamaged, free of makeup, pet hairs, deodorant, perfume and must have all original tags and/or ribbons attached. All items will be inspected upon arrival back to our warehouse and failure to be returned in their original condition may lead to cleaning charges or refusal.

Hygiene stickers must remain intact. Failure to return your item back to us without the hygiene sticker may lead to refusal.

If you receive a damaged item or your item becomes damaged, please contact our Customer Care team first, so they can resolve your issue, before registering a return.For any items that contain multiple parts such as multipacks an2-part sets, all parts must be returned within the same return parcel to qualify for a refund pending QC inspection of the returned items. Failure to return these items together may lead to refusal.

1. Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please carefully check your order at each page of the order process.
2. After you have placed an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.
3. We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched ("Dispatch Confirmation"). The Contract between us will only be formed when we send you the Dispatch Confirmation.
4. If we are unable to verify the delivery or payment information you have supplied we may restrict delivery to the address to which your credit or debit card is registered.

PAYMENT

1. We accept all major credit cards (American Express /MasterCard / Visa) debit cards (Solo / Maestro / Visa Debit /Visa Delta / Visa Electron) and PayPal payments.

2.Your credit card or other account detailed at 4.1 above will be debited when you click on the "confirm" button.

3.Any credit card used for payment must be in the name of the person ordering and the same card must be carried at the time of delivery - it may be required for verification and obtaining signature on a credit card charge form for delivery.

4.All payments are processed through third party payment gateways using PCI Encryption. We do not store credit card details nor do we share customer details with any 3rd parties.